Testimonial: Newton Insurance
"As the owner of a successful and very busy insurance agency, my staff and I have no time to devote to issues such as telephone equipment.
We have owned the same Partner phone system for almost ten years and it is more than sufficient for our needs; however, although we have never changed the system we have had to deal with frustrating and time-consuming maintenance billing issues for the past five years.
AT&T became Lucent, which became Avaya, who gave our maintenance contract to a company called Expanets who, in turn, contracts service work to a variety of independent technicians. Pricing, billing, remit to addresses, personnel and contact numbers changed constantly. Finally, my office manager had endured enough and decided to look for another service provider.
When she called Axxess a live person answered the phone. A representative came out the same day to sort through our maintenance bills, and showed us how Axxess could save us money on service. They also gave us several payment options and confirmed that we had good rates on our local and long-distance service.
We have only had to call them once for service, and on that occasion they answered the call and sent out a technician immediately. Our problem was fixed in a matter of minutes!
We are extremely pleased with the simplicity of the billing and the professional and courteous treatment we have been given. We recommend Axxess Telecom to any small business!"
Michael Newton
Owner, Newton Insurance